Shipping

 

 

 

ALL AUSTRALIAN ORDERS ARE SENT WITH AUSTRALIA POST

COUNTRY

 

FLAT RATE COST (AUD)

 

DELIVERY TIME

 

AUSTRALIA

 

  • $8 FOR ORDERS UNDER $100

 

  • FREE EXPRESS SHIPPING FOR ORDERS OVER $100

 

  • 1-2 DAYS (METRO)

 

  • 2-4 DAYS (REGIONAL) 

 

ADDITIONAL INFORMATION

* Next day delivery is for addresses that fall within the Australian post network.  Delivery time excludes weekends and public holidays. Orders placed before 1pm (QLD time) will be sent the same day. Australia post will email you a tracking number once the order is in transit.  You can track the parcel online here: http://auspost.com.au/parcels-mail/track.html#/track

Please note, during sale periods or special promo sales, there could be a slight delay with shipments due to the capacity of orders.  We will try to do our best to get all orders out within 2 business days during sale periods.

We want to ensure your parcel will arrive securely so if you are not at home when your package arrives, Australia Post will leave a card which you just need to take to the nominated Australia Post branch and pick up.  If you wish to have your order left unattended you can leave a comment during the checkout procedure.  Please note that if this option is selected we will not be liable if your order goes missing. 

If you have not received your item/s within 4 business days of placing your order please email us on hello@littlelace.co with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

Littlelace is not responsible for any lost or delayed parcels once lodged with Australia Post.

In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 1 business day to arrange an agreeable alternative item, a backorder or a full refund.

 

 

ALL INTERNATIONAL ORDERS ARE SENT WITH DHL EXPRESS

 

COUNTRY

FLAT RATE COST (AUD)

DELIVERY TIME

NEW ZEALAND

 

$15 – FREE EXPRESS SHIPPING FOR ORDERS OVER $150

1-2 DAYS*

USA, CANADA & MEXICO 

$18

2-4 DAYS*

 EUROPE

  • UNITED KINGDOM
  • SPAIN
  • FRANCE
  • GERMANY
  • ITALY
  • SWITZERLAND
  • SWEDAN

$25

3-5 DAYS*

 ASIA 

  • JAPAN
  • SINGAPORE
  • HONG KONG
  • SOUTH KOREA
  • CHINA
  • TAIWAN

$20

2-4 DAYS*

 ALL OTHER COUNTRIES 

$40

3-7 DAYS*

 

DELIVERY TIME

*Delivery times are for metro/city areas. Orders may be delayed due to customs clearance or if outside metro areas. Littlelace takes no responsibility if such a delay occurs.  All orders placed before 1pm (QLD time) will be shipped the same day.  All orders placed after 1pm on a Friday will be shipped on Monday. Delivery times exclude weekends and public holidays.

Please note, during sale periods or special promo sales, there could be a slight delay with shipments due to the capacity of orders.  We will try to do our best to get all orders out within 2 business days during sale periods.

TRACKING YOUR ORDER

All International orders are sent via DHL which is an express worldwide service and fully traceable online.  You will be emailed a tracking number when your order is shipped.  Online tracking is also available here: http://www.dhl.com.au/en/express/tracking.html

INTERNATIONAL CUSTOMS FEES

In the event that any customs fees, taxes and duties apply, they are the sole responsibility of the customer. Littlelace is required to state the full value of your order on the package, and this will then usually determine the applicable fees. We suggest you contacting your local customs office if you are unsure of the applicable taxes and customs fees prior to placing an order with us.  If there are tax/import charges raised and you refuse to accept the parcel it will get held for a period of time and then returned to us. If an order is refused due to customs fees we are not obliged to offer a refund, we will only refund in the form of a store credit (less shipping cost) as it is not a fault from our end.