We want you to be completely satisfied with your Littlelace purchase. If you change your mind for any reason we are more than happy to accept returns of full-priced purchases for a store credit note within 30 days from the purchase date. Store credits are valid for 3 years from the date of issue.
Please ensure your items meet our return criteria below before starting the return process.
To submit a return, please LODGE A RETURN HERE
- Click on orders and select the order you would like to return
- Click on RETURN REQUEST and select the item/s you wish to return and a reason for return
- Once we have reviewed your return please follow the returns instructions in the email sent to send back your return
We will review your return request and respond within 3 business days, an email will be sent once the return has been approved.
PO BOX 3269
DARRA, QLD 4076
Customers are responsible for shipping and handling charges to return any unwanted items. Australian customers can purchase a flat rate return label provided by Australia Post for $9.60. For all returns we recommend using a tracked method of postage to ensure it reaches us safely, as we are not liable for lost, stolen or undelivered parcels. Please note that original shipping charges and taxes/duties are non-returnable.
Return criteria, all garments:
Be received in original condition - unworn, unwashed, with all original tags still attached
To not have any makeup or smell of perfume/deodorant so please take care when trying on your order
For hygienic reasons cosmetics, hosiery, swimwear or earrings cannot be returned
Returned items not received in their original state will automatically be returned to the customer. We reserve the right to return the garment to the customer if we believe the garment is not in its original condition.
In compliance with Australian Consumer Law, Littlelace is not required to provide a refund if you change your mind, make a wrong selection or need a different size, this includes orders paid using Afterpay.
Returns using AfterPay
Returns remain subject to Littlelace's returns policy
If you wish to return an order that has been paid using AfterPay please proceed with our return policy, the return procedure remains the same. For more information on AfterPay's terms and conditions please view this link: https://www.afterpay.com/en-AU/terms, FAQ's relating to AfterPay can be found here: https://help.afterpay.com/hc/en-au.
Returns using Paypal Pay in 4
Returns remain subject to Littlelace's returns policy. If you wish to return an order that has been paid using Paypal Pay in 4 please proceed with our return policy, the return procedure remains the same.
Returns on Mystery Bundles
No returns or exchanges on Mystery Bundles unless faulty. If there is a garment/s that is faulty within your bundle please contact us and we will replace the garment with the same style if available or another style (chosen at random) of the same size.
Cancellation of Orders
Once an order is placed and paid for we cannot cancel the order for a full refund however we can refund in the form of a store credit. If you would like to change your mind on an order you will need to contact us immediately within business hours, if the order has not been shipped we can cancel the order for you and apply a store credit to your account.
Purchases of Sale Items
All purchases of SALE items are final and cannot be exchanged or returned. Sale prices of any item/s cannot be applied to previous orders already completed and/or shipped. All coupon codes must be entered at the time of purchase, cannot be redeemed after the order is completed/processed.
With all our online images, we do our best to display the true colour of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the garment, it may vary slightly.
All returns will be issued with a store credit in the form of a gift certificate within 3 working days, there is a 3 year expiry date on all store credits.
Due to the fast turnover of stock we cannot guarantee that we will have a different size in stock to exchange. For this reason all returns will automatically be issued as a Store Credit that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available. Once the store credit is processed you will receive an email notification. Store credits will only be issued for the returned garment/s less original shipping costs if there was one.
Before sending, all items are thoroughly inspected. In the event of a manufacturing fault, we are happy to refund, repair, exchange or credit the goods. Goods must be returned within a reasonable amount of time for a refund to be considered. Full proof of purchase must also be provided, this can be in the form of a receipt or bank statement. After Inspection if your garment is deemed faulty a full refund will be processed back into the original form of payment only (credit card, paypal, afterpay or store credit, whichever payment was used to complete the order). Purchases made using a store credit/gift voucher cannot be returned for a refund, a credit note/gift voucher for the same amount will be issued to you.
For more information about returns policies, please visit the Office of Fair Trading at http://www.fairtrading.qld.gov.au/refunds.htm
Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.
Please “request a return” if you believe your garment is faulty. Please allow up to 5 business days for refunds to be processed once we receive your return.